Under certain conditions, you may be connected to the Wi-Fi network, but still have difficulty accessing the Internet. To better guide you, we need to know if you're having trouble connecting to Wi-Fi. If your device tells you that your password is incorrect, asks you repeatedly to enter your credentials, or automatically connects you to another network, then you are unable to join the Wi-Fi network. Otherwise, you may be able to join the network, but have an access problem.
